Google just rolled out Recovery Contacts, a new security feature that lets users designate trusted friends or family members to help regain access to locked Google accounts. The feature addresses the common problem of users getting permanently locked out when traditional recovery methods like SMS codes fail, particularly when phones are lost or numbers haven't been updated.
Google is tackling one of the most frustrating digital experiences - getting locked out of your own account. The company's new Recovery Contacts feature, announced today by Product Manager Claire Forszt, offers users a human safety net when traditional recovery methods fall short.
The timing couldn't be better. As users increasingly rely on passkeys and ditch traditional passwords, account recovery has become more complex. When your phone dies, gets stolen, or you simply haven't updated that backup number from 2019, getting back into your Google account can feel impossible.
"Losing access to your Google Account can be stressful," Forszt writes in Google's blog post. The understatement hits home for anyone who's ever faced the dreaded "we couldn't verify it's you" message.
Here's how it works: users visit g.co/recovery-contacts to designate trusted contacts. When locked out, they share a verification code with their chosen contact, who receives an email or notification to confirm the user's identity. It's elegantly simple - no complex procedures, just human verification.
The feature addresses a real gap in Google's security arsenal. While SMS recovery codes work fine when you have your phone, they're useless when that device is exactly what you've lost. Recovery Contacts creates a parallel verification path that doesn't depend on hardware you might not have access to.
Google's been methodically building toward a password-free future, with passkeys leading the charge. But as authentication gets more sophisticated, recovery mechanisms need to evolve too. This feature bridges the gap between high-security authentication and user-friendly recovery.
The privacy angle is crucial here. Recovery contacts can't access your account or personal information - they're simply verifying that you are who you claim to be. It's similar to having someone vouch for you at a bank, minus the awkward small talk.
For Google, this represents another step in making security more human-centered. The company's been under pressure to balance robust protection with user accessibility, especially as account lockouts can effectively cut users off from email, photos, documents, and other critical services stored across Google's ecosystem.
