Verizon is grappling with its first major outage of 2026 as hundreds of thousands of customers nationwide report service disruptions. Starting around noon Eastern time, phones across the country switched to SOS Mode while voice and data services dropped offline. The company acknowledged the issue but hasn't provided a timeline for restoration, marking the second major incident in just six months.
Verizon's network is down hard on Tuesday, and this time it's hitting a massive swath of America all at once. Starting around noon Eastern, customers across the country started hitting walls when trying to make calls or use data. Instead of normal service, their phones displayed SOS Mode - that fallback setting your device shows when it literally can't find your carrier's network. By 1 PM ET, reports were flooding into DownDetector, peaking at nearly 260,000 accounts reporting problems.
What makes this particularly bad is the scope. This isn't a regional hiccup. We're talking coast-to-coast disruption affecting a carrier that serves roughly 170 million customers. Staff at The Verge testing the network confirmed phones weren't connecting reliably, and social media blew up with people sharing screenshots of SOS Mode screens and dead call attempts. By early afternoon, DownDetector showed reports dropping to around 130,000, but anecdotal evidence from users and our own testing suggested many phones were still struggling.
Verizon put out a statement acknowledging something was wrong. "We are aware of an issue impacting wireless voice and data services for some customers," the company tweeted. "Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience." The company hasn't said when the service will be restored or what's causing the problem.
The vagueness matters here because Verizon's been here before. Back in August, the carrier dealt with a similar nationwide outage that knocked out service for several hours. That one was traced to a software issue. Whether this is the same underlying problem or something completely different remains unknown at this point. The company's communication gives no hints about the root cause.
For customers, the practical impact is immediate and frustrating. You can't make calls. Text might work if you're on WiFi. Data won't load. In a world where your phone is basically a lifeline - for work, emergencies, navigation - going completely dark for hours is a massive deal. And unlike localized outages where you can route around the problem, a nationwide event like this means you're stuck waiting.