Black Friday just proved that AI isn't just disrupting how we work - it's reshaping how we shop. OpenAI's ChatGPT drove a 28% surge in retail app referrals during the holiday weekend, with Amazon and Walmart capturing the lion's share of AI-powered shopping traffic. The data reveals how conversational AI is quietly becoming a new battleground for retail dominance.
OpenAI's ChatGPT just became retail's newest kingmaker. Fresh data from mobile analytics firm Apptopia shows the AI chatbot drove a 28% increase in retail app referrals during this year's Black Friday weekend, but the real story is which retailers are winning the AI shopping wars.
Amazon absolutely dominated, capturing 54% of all ChatGPT referrals - a massive jump from 40.5% last year. That's more than half of all AI-driven shopping traffic flowing straight to Jeff Bezos' empire. Meanwhile, Walmart made an even more dramatic leap, quintupling its share from 2.7% to 14.9%. Together, these two giants are absorbing nearly 70% of ChatGPT's shopping referrals, leaving smaller retailers scrambling for scraps.
The methodology here matters. Apptopia tracked when users opened a retail app within 30 seconds of closing ChatGPT, defining that as a direct referral. It's not perfect data - the firm admits these are estimates based on their U.S. mobile panel - but it's the clearest picture yet of how AI is redirecting shopping behavior.
What's striking isn't just the growth, but how concentrated it is. "The use of ChatGPT may not be benefiting smaller retailers as much as it's helping to further entrench the e-commerce giants," Apptopia noted in their analysis. This suggests AI shopping isn't democratizing commerce - it's amplifying existing market leaders.
The numbers also reveal how nascent this trend still is. ChatGPT's e-commerce referrals represented just 0.82% of all ChatGPT sessions on Black Friday, up slightly from 0.64% last year. We're watching the early innings of a massive shift, not the final score.
Adobe is seeing similar patterns across the broader web. The company reported that AI traffic to U.S. retail sites exploded 805% year-over-year on Black Friday. Even more telling: shoppers who arrived via AI chatbots were 38% more likely to actually make a purchase. That conversion boost explains why retailers are suddenly paying attention to their AI presence.
